Customer Centric Stakeholder Management

DESCRIPTION:

Customer centricity is the ability to understand customers' situations, value perceptions, and expectations. Having a customer centric mindset helps project managers practice empathy and focus on what is most important to stakeholders.

During this session we will discuss how developing a customer centric mindset can support you and your team in managing relevant project stakeholders’ expectations.

LEARNING OBJECTIVES:

• Learn how value is delivered to organizations stakeholders and customers via the Value Delivery System
• Strategies for ensuring stakeholders are engaged throughout the project lifecycle
• What does it mean to have a customer centric mindset
• How to tailor your stakeholder engagement based on your delivery approach
• Best Practices for uncovering stakeholders’ expectations and perception of value

1 PDU Credit