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Customer Centric Stakeholder Management
Customer Centric Stakeholder Management

Fri, Oct 21


Online Event

Customer Centric Stakeholder Management

Take your stakeholder management to the next level by adding customer centricity.

Registration is Closed
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Time & Location

Oct 21, 2022, 12:00 PM – 1:00 PM CDT

Online Event

About The Event


Customer centricity is the ability to understand customers' situations, value perceptions, and expectations. Having a customer centric mindset helps project managers practice empathy and focus on what is most important to stakeholders.

During this session we will discuss how developing a customer centric mindset can support you and your team in managing relevant project stakeholders’ expectations.


  • Learn how value is delivered to organizations stakeholders and customers via the Value Delivery System
  • Strategies for ensuring stakeholders are engaged throughout the project lifecycle
  • What does it mean to have a customer centric mindset
  • How to tailor your stakeholder engagement based on your delivery approach
  • Best Practices for uncovering stakeholders’ expectations and perception of value

1 PDU Credit


  • 1 hour

    Customer Centric Stakeholder Management


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